Please contact our customer support team immediately with details of the issue, and we will assist you accordingly.

Customer service hotline: WhatsApp +60 17-972 2669 or Email: contact@doctoroncall.com.my

To process a claim for a damaged item, please provide the following photos and answer the following questions:
–Airway Bill: A clear picture of the airway bill.
-Was the package wrapped in bubble wrap when you received it?
-Was the package sealed before opening?
-Packaging and Bubble Wrap: A photo of the packaging along with the bubble wrap.
–Damaged Item: Multiple photos of the damaged item from different angles. These photos and answers will help us assess the situation and process your claim efficiently.”